Privacy Policy
Car Analytics is committed to protecting and respecting your privacy.
This policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you or that you provide to us will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting sellmycar.caranalytics.co.uk, you are accepting and consenting to the practices described in this policy.
Information We May Collect From You
We may collect and process the following data about you:
1. Information you give us:
The information you give us may include your name, address, email address, phone number, financial and credit card information and personal description etc;
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You may give us information about yourself by filling in forms on our site, sellmycar.caranalytics.co.uk (our site), or by corresponding with us by phone, email, or otherwise.
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This includes information you provide when you register to use our site, subscribe to our service, search for a product, or other social media functions on our site, enter a competition, promotion, or survey, and report a problem with our site.
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Information you provide when you are looking to sell your car through our site, including details of the car you wish to sell and how to contact you;
2. Information we collect about you: With regard to each of your visits to our site, we may automatically collect the following information:
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Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
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Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through, and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
3. Information we receive from other sources: We may receive information about you if you use any of the other websites we operate or the other services we provide.
Information you give to us.
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To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us;
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To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
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To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.
What do we use this personal information for?
Depending on how you use our sites, your interactions with us, and the permissions you give us, the purposes for which we use your personal information include:
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To fulfil requests submitted via the sites.
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To contact you about your use of the sites.
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To conduct checks of your car and car-related documents;
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To contact you about your car details, and to show your car to potential dealers and to enable potential dealers to make you an offer;
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When you contact a dealer via our sites, Car Analytics (or its service provider) may telephone you to confirm whether you bought a car from that dealer. This telephone call may be recorded for training, complaint resolution, and quality control purposes;
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To assist you and the buyer of your car to complete the sales process;
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To manage and respond to any queries or complaints to our customer service team;
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To personalise the sites to you and show you content we think you will be most interested in, based on your account information and your history on the sites;
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We may contact you for feedback about your experience on our sites;
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To contact you about your use of the sites and send you car offers;
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To conduct checks of your car and car-related documents;
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To contact you about your car listing, and to show your car to potential buyers and to enable potential buyers to make you an offer;
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When you contact a dealer via our sites, Car Analytics (or its service provider) may telephone you to confirm whether you bought a car from that dealer. This telephone call may be recorded for training, complaint resolution, and quality control purposes;
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To assist you and the buyer of your car to complete the sales process;
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To manage and respond to any queries or complaints to our customer service team;
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To personalise the sites to you and show you content we think you will be most interested in, based on your account information and your history on the sites;
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To fulfil our obligations to the Partners we work with;
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To improve and maintain the sites and monitor its usage;
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For market research, e.g., we may contact you for feedback about your experience on our sites;
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For security purposes, to investigate fraud and where necessary to protect ourselves
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To comply with our legal and regulatory obligations;
Car Dealerships, Manufacturers and Brokers
This privacy statement is primarily aimed at users of our sites. However, if you work for a car dealership, broker, or manufacturer with whom we partner, please read the below.
If you work for a car dealership, car buying group, manufacturer, or broker with whom we partner, we will collect your business contact details such as name, email address, job title, and telephone numbers, as well as other information relevant to our professional relationship with you We will also maintain a record of your communications with us and with users via our sites.
We may collect information about you directly from you, from your employer, from a user of our sites, or from publicly available sources (e.g., your websites).
We may monitor, record, store, and use any telephone, email, or other communication with you to check any instructions given to us.
We will use this information to develop and maintain our partnership with you. If you would like to update or delete your dealer, manufacturer, or broker profile on our sites, please contact us.
We maintain a record of and recordings of telephone calls to and from you for quality control, resolution, and training purposes.
We will share your email address and phone number with customers to facilitate buying or selling a car.
Storage and Deletion of Your Data
Generally, we rely on your consent to process the personal information collected via our sites, so that we can provide you with the services we offer. You can withdraw your consent at any time, such as by unsubscribing from our service.
We may also process your personal information where it is in our legitimate interests to do so, in order to maintain our sites and conduct our business.
We love to communicate with our users and so, depending on your marketing preferences, we may use your personal information to send you marketing, including by email. Some of these messages may be tailored to you, based on your previous use of our sites.
If you would like to delete your data stored with Car Analytics, please contact our support team. Please note that if you delete your account, we may retain some of your details (for example, if you have made a complaint about our sites) for as long as is necessary to protect us from a legal claim.
If you no longer want to receive communications from us (or would like to opt back in!), you can change your preferences at any time by contacting [email protected], clicking on the ‘unsubscribe’ link in any email, or visiting ‘Settings’ in your account.
If you unsubscribe, please note we will still contact you with transactional messages from time to time, including to send you offers from dealers in response to a request you make on the sites.
We share users’ personal information with third parties under the following circumstances:
Sharing Your Personal Information and Passing on Your Phone Number
Car Sales: If you want to sell your car, we share the car details (including VRN) you’ve given us, along with the photos you provided and an approximate location, with dealers and car buying groups when we advertise your car.
Car Analytics shares the vehicle information you provide with prospective car purchasers; we recommend removing any personal information from the service history photo. If a dealer or car buying group wants to purchase your car, we’ll give them your name, email, and phone number so they can contact you, as well as details about your vehicle location and postcode.
Dealers and/or car buying groups are likely to call you about their offer.
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